enjamin Franklin Plumbing is the nation's first plumbing service company to promise perfect punctuality. Your time is valuable and we know it. That's why, ''If there's any delay, it's you we pay.''™ If we're late for your service appointment, you'll get paid $5 per minute.* How can we promise such punctuality? It's because of our people, our culture, and our technology. Using the latest software, our customer service staff promptly schedules and routes your call. Then a skilled Charlotte plumber arrives at your home driving a fully-stocked truck.